Association Management Services

Subscriber and Member Services

Allen Press understands that your time is valuable and provides a wide range of solutions for societies and associations so you can concentrate on the issues most important to your organization. We recognize that journals and societies can prosper by delegating administrative tasks to our dedicated, capable support staff. When your organization chooses our Business Support services, you’ll be able to focus on the true interests of your scientific or scholarly community, rather than on the demands inherent in running a customer service-oriented organization.

Benefits
 

Time to focus on what matters
Outsourcing repetitive tasks enables your board members, officers, and staff to concentrate on the strategic goals of the organization, applying your knowledge where it is most productive.

Improved communication
By allowing us to handle the time-intensive member support tasks, your members will see an improvement in day-to-day communications. Our staff is available, willing, and ready to serve your membership when they contact us.

Flexible solutions
Allen Press’ modular services allow you to mix and match your business services package to meet your organization’s needs. Whether you need assistance in streamlining your author billing process or managing renewals, we have a solution to fit your organization.

Seamless, consistent transitions
Our business support staff serves as a professional liaison for your members and subscribers, and provides efficient and organized communications to keep you attuned to the needs and concerns of your organization’s members and subscribers. Your officers may change periodically, but you’ll be assured of consistency in financial matters, as well as reliability in membership and subscriber services.

Services
 

Subscription and membership maintenance
Allen Press can provide you with administrative services that create a robust business office, serving as a central point of contact for subscribers and members. Our professional and courteous administrative team manages your day-to-day operations including customer service, payment processing, back issue fulfillment, reporting, data management, and order management.

Utilizing a sophisticated online data management system, we can manage your subscription and membership records accurately and in a timely manner. We’ll collect payments and facilitate communication with your subscribers and members to help you stay in touch. Our eBusiness services allow your subscribers and members to update their contact information, check their status, and pay outstanding balances with the click of a mouse. Donations, back issues, and special publications may also be purchased. Our capabilities facilitate the efficient management of your organization’s communications, delivering a seamless experience for your subscribers and members.

Renewal program
Subscriptions and memberships are key revenue sources.  Retaining current subscribers and members is critical to the success of your organization.  Allen Press has the staff and the experience to help you with your renewal program. From creating the renewal campaign schedule to assembling the campaign pieces and everything in between, we ensure that retention is effortless for your organization. Campaigns will be distributed through e-mail and mail to members, non-member subscribers, and institutional subscribers, including agencies, at defined intervals. 

Business Management
Allen Press will provide professional business management services for your organization in the form of a centralized office serving as your headquarters.  This service offers shared resources that will reduce your overhead costs.  We have staff available to assist your officers and can help streamline your operation.  

Meeting and event registration
For your next event, take the hassle out of registering and collecting fees from your members and other attendees. Our pre-meeting registration services include a society-branded e-commerce website, making advance online registration a seamless process. Our friendly customer support team assists your attendees with registration queries and deposits payments. Regular reports ensure you can track and monitor registration trends as you prepare for the event.   

Allen Press is a member of the AMC Institute
AMC Institute